,14:41:57,968,1,'#00001d54','#0000dad4','error ','HTMLScrubber',' we shouldnt see this' Workaround / Fix DetailsThere is a registry key that you can enable so that HTML Sanitizer ignores the malformed html code in an email, thus not failing to process such email. In HTMLScrubber logs you will find similar lines: How to IdentifyDashboard will show email failed to be processed.
Versions / Builds Affected2015 SR1 and previous versions StatusResolved Problem SummaryHTML Sanitizer fails to process an email when it has some malfored HTML encoding.